• Being reliable, responsible and helpful is our secret to success to selling on eBay. We aim to sell best products with warranty support where possible, collect rare and good stuffs you can’t find elsewhere to meet your budgets and needs, that is exactly where our name derived from – let’s Power Up Your Digital External World!
• Powerexternal is a professional eBay store specific for headphones and headphone accessories that come in non-retail package (bulk-packaged), they are not pre-owned units that have been returned from customers or refurbished by the manufacturer, they are new, never being used, some of them are overstock from the other major vendors, or pulled out from original retail package. They have no signs of use and sound great. For that reason all products that are advertised as bulk-packaged item will be closely inspected, tested and even professionally cleaned before shipping.
• Beware of Counterfeits and Buy Genuine Ones From Us with confidence – we hate to sell counterfeit goods, however due to the improving of knock-off technology it’s getting harder to visually distinguish a counterfeit from the genuine product, you are curious to know and may ask why our price is at such low price and below MSRP? we thought we should let you know that the items we are selling are at low price because they are not in brand new retail box, items never used and in new condition but without retail package, most headphones on ebay selling as “Brand New” condition with full package and offered at an extraordinary low price are absolutely fake. Also, they are hard to visually distinguish a counterfeit product, but its easy to compare the sound quality as fake items will never reach the sound quality of original products.

Again, thank you for your shopping with us!

• Item will be shipped via USPS Mail Services within 1-2 days after receipt of full payment. USPS First-Class Mail is expected to deliver your items in 3-5 days while Priority Mail in 1-3 days but not guaranteed, sometimes it may go up to 10 days for far and remote areas or due to USPS occasional misrouting. All our items will be shipped from our warehouse in central Illinois (unless otherwise stated).
• Local pick-up is unavailable for less than $300. Prior arrangement must be made.
• Depending on your region, the delivery time for international mail will be around 7 14 business days via USPS International Mail Services, sometimes it may go up to 21 days for far and remote areas or due to USPS occasional misrouting. Transit Insurance is unavailable for all items.
• This delivery time frame is used as a general guideline only. Please note that delivery times may vary, particularly during winter holiday season. And sometimes take a little longer, due to over the weekends and weather condition, please allow sufficient time for delivery.
• We DO NOT offer Express (over night) services for all items cause they
• We offer combined shipping and FREE shipping charges for ALL items for domestic shipment within USA. For international shipment, the full shipping/handling price will be charged for the item with the highest shipping charge. For international shipment, the full shipping/handling price will be charged for the item with the highest shipping charge when we combine the shipping.

• PLEASE contact us within 7 days of receiving the items if item is Not as Described or DOA. We will replace your item if it is found to be NAD or DOA. Any NAD/DOAs must be returned back to us within 10 days. PLEASE EMAIL US FIRST TO ISSUE RMA BEFORE YOU RETURN ITEM!
• Returned items must be in acceptable condition w/o physical damages except damages caused in transit.
• The returned items will be inspected and if faulty, it will either be replaced where possible or a refund will be issued.
• Returned item will be replaced or repaired. Please allow us approximately 1-2 weeks to process your return request, we will replace or repair the item depending on product availability, If the replacement is not available, a refund of the purchase price will be issued.
• If a non-defective item is returned for refund, item must be returned in its original condition and packing.
• For our assistance with regards to warranty and returns please email us

• We appreciate your positive feedback and will leave positive feedback right away for you after receiving yours.
• It would be much appreciated if you would leave us positive feedback once you confirmed the item is received and in good working order.
• If you are unhappy with our products or services for any reason, please contact us before leaving a neutral or negative feedback. We will strive to resolve the issue to our mutual satisfaction.
• It would be much appreciated if you can award us with “five stars” for “Detailed Seller Ratings”. On the other hand, if you feel that we do not achieve that level of performance, please feel free to contact us as well.

PLEASE feel free to email us directly: supports at powerexternal dot com or send us message thru eBay message system